Returns and Refunds Policy

Delivery Offer

Online Exclusive. Buy online at Maxelle Sports Ltd and get Free UK Mainland Delivery on orders over £200.

Offer does not include Scottish Highlands/Isles of Scotland, Channel Islands, Northern Ireland, Isle of Wight, Isle of Man

Please Note that a small number of products may still incur a supplementary carriage charge (this will be noted in the details of specific products).

Delivery & Returns

If you order online, delivery charges are as follows:

  • UK Mainland, Scilly Isles £4.95
  • Scottish Highlands/Isles of Scotland £32.99
  • Channel Islands £45.99
  • Northern Ireland £10.99
  • Isle of Wight £13.99
  • Isle of Man £12.00
  • Eire £15.00

There are some exceptions, but we will contact you before processing your order in these circumstances.

We are committed to giving a secure and fairly priced delivery service. We despatch in a number of ways: Reputable National Carrier Services, Royal Mail or Company Vehicles

Please note, inclement weather conditions may cause delay to normal delivery times.

This is an approximate guide – we offer a diverse range of goods at the best prices, have agreements with a large number of suppliers and endeavour to process your order as quickly as possible. We’ll always try to keep you updated with timescales

Printed items will need to be ordered directly from the factory and will require a minimum of 8-10 weeks and will require a minimum quantity of 30 balls. Expedited delivery can be arranged. Please contact the sales team for a quotation.

Returns Maxelle Sports Ltd will endeavour to deliver customer orders in accordance with their requirements. However, there may be occasions when errors occur and Maxelle Sports Ltd will rectify any confirmed and agreed shortfalls or errors, at their expense. This will be deemed as full and final settlement and no further compensation will be considered. Maxelle Sports Ltd rely on the customer to provide correct size, quantity, and print details. Therefore, all orders should be confirmed via post, email or fax.

Orders placed by telephone and not confirmed as above will be entirely at the customer’s risk. Maxelle Sports Ltd are unable to take responsibility for non-confirmed incorrect orders. In instances where goods are ordered in error or unwanted, return carriage costs or collection costs will be the responsibility of the buyer.

Personalised products are non-returnable. Products that have not been personalised may be returned with the label, in their original packaging.

PLEASE NOTE: Clothing should remain labelled and in its original manufacturers packaging if being returned. Should you need to return items for any reason, please contact our helpline within 14 days of receipt of order (during the Christmas period the notification time for returns is extended to mid-January to allow for gift purchases). Please be aware that, owing to the nature of the service, in certain instances the collection of unwanted or incorrectly ordered goods (especially heavy, bulky or awkward items) may cost more than the original delivery charge.

How Will Your Order Be Despatched?

Direct to the address supplied, either by our own vehicle, Royal Mail or a reputable national carrier. Our computer-linked warehouse holds most items in stock, although some goods are sent directly to you by our suppliers. So don’t worry if your order comes incomplete, the balance of goods will follow shortly.

Refund Policy

If the outside of a package or parcel looks damaged, sign, but state damaged on the carriers receipt as an added safeguard. We regret we cannot entertain claims for missing or damaged goods which have not been notified in writing within 3 days of the date of delivery, irrespective of whoever has signed for the goods, at the consignment delivery point. This is necessary due to the very short period of time we have to claim against carriers for damage in transit, therefore your co-operation is vital in your own interest.

Your Consignment Must Be Checked Upon Arrival For:

  • Correct number of parcels
  • Signs of parcel abuse
  • Correct content of parcels

Please remember that carriers’ deliver weekdays between 7.30am and 5.30pm. If premises are likely to be unmanned, you should include instructions to guarantee an authorised signature will be available upon delivery. Abortive deliveries may be subject to a charge being made if such instructions are not included with your order.

Can You Collect Your Goods?

We welcome callers but to avoid congestion we prefer to be notified beforehand.

You Received Damaged, Incorrect Or Unwanted Goods. What Do You Do? You must advise our Sales Office in writing within 5 days of receipt of such goods. Details of our Delivery Note numbers are essential.

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